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New Recycling and Waste Service Contract

Work is ongoing to mobilise the new contract with Urbaser from 30 March 2019 with the current collection service continuing “As Is”. Preparations are also being made to introduce the new recycling collection service arrangements from 30 September 2019.

Part of the preparations include an introductory, money-off promotion for the new garden waste collection service. TWBC will be offering residents £10 off their first year’s payment for the service if they sign up online between 7 May and 2 August 2019.  Encouraging people to sign up early in this way will give a clearer idea of who will be using the service and enable Urbaser, the new contractor, to plan collection rounds.  Importantly for residents, by signing up early they will also benefit from no break in their garden waste collection.

Residents can already pre-register their interest online with the assurance that TWBC will contact them when it is time to sign up for the new service and benefit from the introductory offer. The opt-in fortnightly collection of garden waste will be rolled out across the borough from 30 September when the existing mixed, compostable garden and food collection will be phased out.

Click here to see a leaflet from the contractor selected to run the service, Urbaser, that will be delivered to all households towards the end of February. The leaflet introduces Urbaser and gives residents early information about what the change of contractor may mean for them. We will of course be following this up with further communications and much more information as we let people know about the roll-out of the new services.

The new website for the new service is here