To learn more about the different types of scams please visit the Friends Against Scams website
During the Coronavirus outbreak, Paddock Wood Community Advice Centre remains open from 9.30am – 1.30pm Monday to Friday. We have adapted our service to enable our dedicated team of skilled volunteer advisers to access all our usual resources, including our secure case management system. We can help you with any enquiry, no matter how big or small. Our specialist debt advisers can talk to you about your options and plan ahead during this time of uncertainty and our specialist Welfare Rights Advisers continue to conduct casework for those appealing benefit decisions at the first-tier tribunal.
Due to the government’s guidance on social distancing, we cannot currently offer a drop-in service or schedule face to face appointments.
TELEPHONE ADVICE LINE: 01892 838619
If you are self-isolating, we can put you in touch with volunteer groups in your area who can help with collecting shopping, prescriptions or with regular telephone calls or posting letters.
We can provide advice and information about your options if you have a new issue arising from the coronavirus outbreak such as welfare benefits, employment or consumer issues.
We can signpost you or make formal referrals to other specialist agencies who can help, such as ACAS, your local Food Bank, your Local Authority, Parkinson’s UK, Shelter and many more.
We can support you if your relationship has been affected, if you are struggling to maintain child arrangements or if you or your children are at risk of or are experiencing domestic abuse.
For more information or help about any issue at all, contact Paddock Wood Community Advice Centre at 64 Commercial Road, Paddock Wood, TN12 6DP, call us on 01892 838619, email firstname.lastname@example.org or see our website: www.pwadvice.org
Tunbridge Wells Borough Council wishes very much to encourage delivery of support to the vulnerable in each area of their jurisdiction during this time of isolation due to the Coronavirus.
Consequently, after an online meeting between Charles Mackonochie, Chairman of Tunbridge Wells KALC, working with Tunbridge Wells Borough Council, Pembury Parish Council Chair, Katy Brooks, Pastor Dan Foster and Jennifer Roberts, Administrator at Pembury Baptist Church and Sue Nuttall, founder of Pembury Matters and Pembury Volunteers, it was decided that that Pembury Baptist Church will be the home to the Pembury Hub.
Pembury Baptist Church has managed the HOPE Community Larder since 2008 and therefore has relevant procedures in place that enables them to become the Pembury Hub on behalf of Tunbridge Wells Borough and Pembury Parish Council.
Pembury Baptist Church will be available for support from Monday to Friday and Sue Nuttall on Saturdays and Sundays.
If you need help with food shopping and delivery, prescriptions, letters posted or other necessary items, contact Pembury Hub on the details below. Please be willing to allow a reasonable amount of time for your support needs to be fulfilled.
For any support taking place, there will be adherence to the 2 metre social distancing rules, PPE will be worn if necessary and all other government guidelines for this present Coronavirus situation will be followed.
The contact details are:
Pembury Baptist Church: 01892 825590
Sue Nuttall: 01892 822776
We are writing to update you on our recycling and waste services in light of the current national emergency.
Our collection crews have been working hard to maintain services over the last few weeks. However, the measures put in place by the Government to control the coronavirus outbreak have led to a reduction in our staffing levels, despite the use of temporary staff.
With these pressures likely to increase, garden waste collections have been suspended from Wednesday 25 March so that crews can focus on collecting refuse, food waste, clinical waste and recycling.
We have also suspended our weekend Civic Amenity Vehicle service to safeguard residents’ health following the updated government advice on social distancing.
Street cleaning is continuing on a priority only basis, with the service reduced to reflect the current situation and the lack of activity on our streets.
Please ensure that the correct waste is placed in the correct bin. This will help avoid contamination which may mean your bin is not emptied.
Please do not overfill your bins as that may mean they will be too heavy for the crews to collect.
Please ensure your bin is placed at your property boundary by 7am on the day of collection; collections may happen earlier than usual.
Please report any missed collections online [https://beta.tunbridgewells.gov.uk/refuse-andrecycling/missed-bin-collection] within two working days of the missed collection. Our crews are trying their best to deliver the service and many are working on different rounds from normal or are new, so are unfamiliar with all of the property and bin locations.
If possible please wait until after 5pm on the day your collection was due before reporting a missed bin, as your collection may happen later in the day than usual.
As we are sure you appreciate, the situation is changing rapidly, and we may need to make further adjustments to our recycling and waste services in the coming weeks.
We will keep residents informed via our website, on our social media channels and through direct emails as and when any further changes are necessary.
Thank you for your patience at this difficult time.
Thank you for subscribing to the garden waste service.
We are writing to let you know that due to the impact current coronavirus outbreak, garden waste collections have been suspended from Wednesday 25 March.
The measures put in place by the Government to control the outbreak have lead to a reduction in our staffing levels despite the use of temporary staff. With these pressures likely to increase, garden waste collections have been suspended so crews can focus on collecting refuse, food waste, clinical waste and recycling.
You will be unable to report missed garden waste collections whilst the service is suspended. We apologise for the inconvenience the suspension of garden waste collections will cause, and thank you for your patience as our resources are focused on priority services and supporting the response to the current emergency.
Store any new garden waste in your garden rather than overfilling your garden waste bin as that might mean that it will be too heavy for the crews when the service recommences.
Look out for further information from us and we will let you know when collections resume.
Keep garden waste out of your other bins otherwise they will be considered contaminated and will not be emptied.
Please note that Kent County Council’s Household Waste and Recycling Centres are currently closed due to the current government guidance.
To help us keep our support staff free to deal with high priority and emergency contacts please don’t contact us about your subscription, which will remain in place. We are keeping the situation under review and will be touch regarding your subscription as soon as possible.
With immediate effect, the playground, tennis courts, MUGA and outdoor gym are CLOSED to combat the spread of coronavirus. Please do not use these facilities.
Public Health England (PHE) have lots of advice on what social distancing means in practice. Below is an extract from their website as of 17 March 2020. Please see their website for more details.
Social distancing measures are steps you can take to reduce the social interaction between people. This will help reduce the transmission of coronavirus (COVID-19).
Everyone should be trying to follow these measures as much as is pragmatic.
For those who are over 70, have an underlying health condition or are pregnant, we strongly advise you to follow the above measures as much as you can, and to significantly limit your face-to-face interaction with friends and family if possible.
This advice is likely to be in place for some weeks.
This group includes those who are:
If you would like to volunteer to support others in the Pembury Community, please visit the Pembury Volunteers Facebook Group where you can sign up to help.
There are also leaflets available to collect from shops for you to fill in your details and post through your neighbours doors if you are able to offer help to them.
Or download a leaflet help2 to print off yourself.
Staff can be contacted by phone on 01892-823193 or by email to:
It may be necessary to cancel some, if not all, of our council meetings. We will share information of any cancellations through our website and Facebook and Instagram pages.
Following the recent restrictions introduced on 23 March 2020, our playground, tennis court, MUGA and outdoor gym are now CLOSED.
We apologise for any inconvenience this may cause and thank you for your understanding.
Stay at home for 7 days if you have either:
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you’re staying at home.
For further details please check out the NHS website.